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Support Big Hammer wants your software experience to be smooth and simple. If you have questions, begin by reviewing our FAQs below. E-mail softwaresupport@bighammer.com for additional assistance. Questions are answered in the order they are received, and we strive to answer all questions within 24 business hours. Support is available Mon-Fri and is provided by e-mail only. Frequently Asked Questions Most Popular Articles and the Latest FAQ Additions Operating System Compatibility for Big Hammer Software How do I choose materials for my project? How do I change sizes for posts, beams and joists? How do I make a fence with dimensions larger than shown on my screen? Can I print plans suitable to submit for approval of a building permit? How do I get support for 3D FloorPlan software (Bathroom, Kitchen, and Interior Design)? How do I access the program after installation? How do I re-download my software? How do I request a refund? Product Registration - Register your Big Hammer software Pre-Sales Support Click here to ask your technical or non-technical support question. Our support team will respond to you by email.   Customer Support Resources For targeted assistance, please select and submit your Product and Issue below. You will be directed to the appropriate area to address your specific support needs.   Your Product -- Big Hammer DIY Software -- Deck & Patio Bundle Deck Designer Deck Designer - with Home Depot Prices Do It Yourself FloorPlan 3D Bathroom Designer Do It Yourself FloorPlan 3D Kitchen Designer Do It Yourself FloorPlan 3D Interior Designer Do It Yourself 3D Shed & Shop Design Fence Designer Fence Designer - with Home Depot Prices Garage & Shed Bundle Garage Designer Patio Designer Playset Planner Project Estimator Project Planner Assortment Project Planner Sheds Real Estate the Smart Way -- Home & Personal Software -- DesignCAD 3D Max DesignCAD Express Instant Engineer Ghost Surf Instant Estimator Instant Modeler Instant Shed & Shop Design TemplateZone High Impact Email Pro TemplateZone OfficeReady Business Plans TemplateZone OfficeReady Deluxe TemplateZone OfficeReady for Construction TemplateZone OfficeReady Marketing Plans TemplateZone Ultimate Everyday Calculator TemplateZone Ultimate Financial Calculator TemplateZone Ultimate Loan Calculator TurboCAD Deluxe TurboSketch   Please select Your Product   Your Issue -- Select an Issue -- Order/Shipping Information Installation Issues Technical Questions About Your Software Downloading Issues  Please select Your Issue

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